All work
PC HalleLocal business
A service desk that automated around 75% of support workflows
Built an internal service-desk platform and automated industrial label printing from ERP data.
Overview
The team handled support requests and label printing by hand. I architected an internal service desk with routing, SLAs and audit trails, connected label printing directly to ERP data, and hardened the environment it runs on.
- ~75%of internal support workflows automated
- SLAsticket routing, roles and audit trails built in
- ERPdata feeding industrial label printing directly
What I did
- Architected an internal service-desk platform with Laravel and MySQL, automating ticket routing, SLA management, role-based permissions and audit trails.
- Streamlined approximately 75% of internal support workflows through automation.
- Automated industrial label printing by integrating BarTender 2022 with internal ERP data sources.
- Containerized services with Docker Compose, hardened Linux environments and configured encrypted backups.